Bigpoint Sucks Customer Reviews and Feedback
Bigpoint GmbH is a German video game developer. The company develops stand-alone browser-based games as well as social network games. Bigpoint has over 200 million registered users (announced in June 2011). Bigpoint.com states that 337,104,419 players are registered in the top right corner, as of 10/10/13. NBCU has featured some of Bigpoint's games on the websites of some of its cable channels.
A game developer shares his frustrating experience on glassdoor.com, "Boss oriented company: you get a boss and you have to follow orders to the T. Fun: if you have it, most "managers" and leads will make sure you stop having it. Most people working here hate their lives. You can easily see that in the company kitchen (but don't count the crickets, the crickets are having a great time! The rats too). The office space is decorated with a beautiful stained grey carpet, cables hanging from the walls, and...trash. There is no workflow or any decent project managing: people just do stuff that they were told to do like 6 years ago and since then no one gave them any next orders so they're still "beep bop must do work". Every employee knows exactly what to do to save the company and always express their opinions: "You know what? We should focus on making games!"
Former Employee - Administrative says"Horrible Group organization and gather of player feedback"
Current Employee - Game Developer says"Boss oriented company: you get a boss and you have to follow orders to the T. Fun: if you have it, most "managers" and leads will make sure you stop having it. Most people working here hate their lives. You can easily see that in the company kitchen (but don't count the crickets, the crickets are having a great time! The rats too) The office space is decorated with a beautiful stained grey carpet, cables hanging from the walls and... trash. There is no workflow or any decent project managing: people just do stuff that they were told to do like 6 years ago and since then no one gave them any next orders so they're still "beep bop must do work". Every employee knows exactly what to do to save the company and always express their opinions: "You know what? We should focus on making games!""
Former Employee - Anonymous Employee says"- Intransparent hierachies - Feeling of worthlessness - Multiple attempts to buy time and hope employees leave before paying out compensation - A "new" CEO that misunderstands 8 out of 10 questions and refuses to bring in translators - Higher-level managers that spread different "truths" in every studio"
says"We would really appreciate if you could give some specifics regarding how things got worse in the last three months. We would argue that the opposite is true as new policies have been signed that improved our salary system and vacation entitlement. While there is still quite a bit to do until we reach our new company goals, we are confident that we have a team in place that will give us the best chance at future success."
Former Employee - Anonymous Employee says"Going through severe layoff with a strategy driven by Youzu in China. If you're there, time to go ! If you want to join, think twice."
Former Employee - Anonymous Employee says"The one who runs the office is a complete liar and he never was honest.My friend worked with them but after few months ,he said that if they need him ,they will call my friend back,but many years later ,they never called him and they keep putting the vacancies online. Unprofessional upper managment, they barely know about game development,and ignoring all the bugs that most of the teaters sends to them. Thats why most of the games are bullcrap."
Former Employee - Producer says"Not good if you are willing to work in the video game industry Bigpoint don't make games. No new successful games for almost 10 years says all. You will find there the worst management and collaborators behavior you can imagine, with vice, career strategic relationships, fake superiors, people stealing your work, promotion "giveaways", you'll get the all package."
says"- Managers / Directors know nothing about making game or product, they don't even play own games. Instead, they are very good politicians, can talk for 8 hours a day without any action on the ground. They are good at communicating and reporting, with revenue and project going worse but they can still get promoted. Also well known as destroying projects in their previous work experience in gaming industry, has the talent skill to fire good people and keep their jobs safe. Unbelievable they can still survive here. - CEO is smart but he picks wrong managers who only can make fancy report instead of any good results, and he give them enough room to be devils to employees. - Don't know how to make successful games, failed in recent 5 years. Only can stay with those old browser games made 5 years ago. - Very bureaucracy, stick with process rather than talent people. Usually an hour task can be discussed for 1 month having 10+ meeting between each director. Kicking ball game being played quite well in this company. The future will be a disaster."
Former Employee - Anonymous Employee says"Company laser focused on revenue; all other concerns such as the wellbeing of their employees and the actual quality of their games are secondary. Distinct lack of actual development experience/knowledge within the company itself."
Current Employee - Anonymous Employee says"Senior managers and mostly lacking experience and are not able to mentor or provide any meaningful support. CEO comes from a private equity finance background and has very little idea of how to run a games company. Unfortunately CEO holds himself in high esteem so doesn't seek advice or listen to those with more experience. The results speak for themselves, with no successful releases in the last 4 years."
Ann says"Made purchase for game called Farmerama. Several suspicious charges on credit card bill. Contacted payment support and was referred to Ingame support. Ingame support said I was not a registered player, I had made no charges, then they said they had made charges on my credit card but there was a problem with my email registration on their system so they could not provide me with receipts or explanation of charges. They advised me to try registering with a new email and a new game account linked to the new email. Then they said although they acknowledged I had had charges they could not give receipts or an explanation why because they still couldnt help me so they closed the case. My bank opened an investigation but said BIGPOINT failed to respond after several months. My bank has advised they have blocked BIGPOINT making more unexplained charges for my safety. I like playing with my neighbours in the game and wanted to continue buying the special offers so my bank recommended I try to contact the merchant again. Payment support again acknowledged they charged my credit card several times in a row but would not provide details or receipts or the number of charges and advised me to contact ingame support for these details. In game support replied they have already replied they can't give me receipts or details. No one else is available to assist me and not contact them again. The forum wil delete any posts that put the company or game in a bad light and will not answer payment questions so not to post there. I am left with several unexplained charges, no explanations, no receipts, no guidance where to go next. I cant believe this has happened. Why wont they look into these multiple charges to see if it is a mistake or explain to me what these charges are? Why cant they give me a receipt? $150 has been debited from my card but I dont know why. Now my bank has blocked them so I cant spend money whereas I would have like to. It seems very strange"
Carol Sánchez says"The worse customer services ever! my 5 y/o daughter made a purchase in error as my account was linked to PayPal. I rang and emailed then within an hour explaining what has happened and they refused to reimburse the money. I dispute this with PayPal and they awarded it to me, but then they pestered my so bad, that ended paying much more as they kept adding late fees. AWFUL customer services!!! I would never ever use their game again!."
Michael Knox says"Dry bad customer service. They let people hack your account. My advice STAY AWAY FROM ANYTHING CONNECTED WITH BIGPOINT!!! They have no security what so ever with your information."
Unknown says"Worst company ever, they are good in destroying good games, they are lazy as heLL, no wonder why germany thought we had to lose this sinking brick of a unity. Since japan or china or whatever shrinked eyed country took this mess over, its a doomed circle of lies and faillure, i hope bigpoint will get to its knees and will be executed from now and a year on. The world is better without it."
Bogdan says"The team handling support for RO is a bunch of insulting hillbillies which should be fired immediately, along with whoever hired them. Those animals with the IQ of a rock insult almost everyone without any reason, even for asking questions, let alone complaining about actual issues. The most notable case was when made a complaint about a bug in the game which affected my event at that time. This was in a week when their server was barely working, so bugs were obviously there. After being repeatedly insulted by the main support animal, named Dan, I've asked him to point me to his superior for a complaint. He then banned me for 24h, justifying that I was the one being rude. As a consequence, the event for which I barely slept an entire week was destroyed. Needless to say, wasting time with BigPoint's crappy and bugged game was my personal option. But even a single second of my life is worth more than that useless hillbilly's entire life."
Yumi says"Horrible customer support"
Piotr Wybraniec says"I've played seafight game for 8 yrs. Constant technical issues, no action ever taken to rectify any of bugs. Constant lies from mods and suport. No interest from them to deal with issues, the only thing they want it to silence people who complain. Biased approach from support, they even loose tract which lie is the current one. They refuse to see issues. Total waste of time. Never ever met anyone so untrustworthy full of hatred towards customers. Want to enjoy time on MMO? Check if it's not done by bigpoint first."
Pocus says"Communication avec Bigpoint impossible. Seule votre carte bleue les intèresse, Alors que vous aurez nourrie leur commerce, vous n'aurez droit à aucune considération, aucun dialogue. Vous vous ferez taper sur les doigts à chaque fois que vous aurez essayé. Humour proscrit sur le tchat : quand vous jouez chez Bigpoint, vous ne jouez pas le coeur léger... Vous êtes puni ! Bigpoint = payer pour du mépris A oublier ! Communication with Bigpoint impossible. Only your credit card interests, So you have nourished their business, you will not be entitled to any consideration, no dialogue. You'll slap on the hand every time you've tried. Humor prohibited on chat : when you play at Bigpoint, you do not play with a light heart ... You are punished! Bigpoint = pay for contempt Forget it!"